| Order
Status |
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When
will my order be ship out? |
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You will receive a confirmation email from
Oxooxo.com once your order has been shipped.
If you suspect that an error has occur on your
order, kindly
email us
with your name and order number.
An Orolus representative will reply within 24
hours.
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How do
I track my order? |
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Every purchase will come with a tracking number
from FedEx or
DHL.You can track the delivery status of your
purchase with the
fedex or DHL tracking number using the orolus.com
main page, or
www.fedex.com
or www.dhl.com.
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When
will my backorder arrive? |
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In the case of back-ordered items, the goods will
be delivered when stock becomes available.
An Orolus representative will keep you updated on
the status of your order.
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My
order never arrived. |
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Please double-check on the status of your order
through www.fedex.com or www.DHL.com,
using the FedEx or DHL tracking number assigned.
If you have reasons to believe that your shipment has been lost,
kindly contact Oxooxo as soon as possible, with your name and order
number.
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How do
I cancel my order / item? |
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You can cancel your order within 24 hours of your
order. Please notify us through email and we would
appreciate it if you could include the reason for
canceling. Please include your order number and email to sales@oxooxo.com. After we received your e-mail, we
will proceed to cancel your order.
In the case that the goods have been shipped, you
can return the goods to us as we
have promised a 30-day money back guarantee.
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| Shipping &
Returns |
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How do
I return my product? |
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All returns must include a Return Merchandise
Authorization Number (RMA#). If you wish to return a watch,
please indicate the reason you are returning your
product, and send your request here. Once you have
received the RMA#, proceed to send the watch to
Oxooxo.com at:
Oxooxo.com Sdn. Bhd.
Suite 8-20-2, Level 20,
Menara Olympia,
No. 8 Jalan Raja Chulan,
50200 Kuala Lumpur, Malaysia.
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How
much is my shipping charges? |
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| Countries |
Shipping rate (US dollar) |
| Singapore |
US$6 |
| Hong Kong,
Taiwan |
US$8 |
| Brunei,
Japan, Korea |
US$10 |
| US, Canada,
Australia |
US$10 |
| UK, France,
Germany, Italy |
US$16 |
| Sweden,
Norway, Spain |
US$22 |
| Middle
East, South American, Africa, East Europe |
US$28 |
Clause:
Apart from shipping
charges, the customer is responsible
for all duties and import taxes. However, the
duties and import taxes are only
applicable to certain countries. If incurred the
duties/import taxes billing would
be delivered by our carriers, FedEx or DHL either
on the day of the package to
be sent to the customer or in a few weeks
thereafter.
What is the shipping
policy?
If you would like to re-route your package after
receiving the FedEx or DHL tracking number from us,
please kindly email us within 24 hours on the
changes to your shipping address.
If there are any changes to your shipping address
(WITHOUT an email notification within 24 hours),
you will have to pay for the re-routing charges
by FedEx or DHL.
Who are our Official
carriers?
FedEx and DHL are our official shipping carriers.
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When
will I receive my shipment? |
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The goods will be delivered to your doorsteps
within 5 working days, upon confirmation of order
and availability of stock. In the case of back-
order items, the goods will be delivered when
stock is available. Every purchase will come with
a tracking number from FedEx or DHL. You can track
the delivery status of your purchase with the
fedex or DHL tracking number from our website, or
www.fedex.com
or www.dhl.com.
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Do you
ship internationally? |
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Yes, we ship internationally. But, we'd like to
stress that all delivery to physical addresses
only as our shipping carrier Do Not deliver to
P.O. Box or mailbox addresses.
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What
is the Oxooxo.com Return Policy? |
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We want you to be completely satisfied with your
shopping experience at Oxooxo.com.
Hence, we offer a 30-day Money-back Guarantee
from the date of purchase.
Please read the details below:
| 1. |
Upon receipt of the watch, if you are not
happy with your purchase and/or
received the watch with mechanical
failures and/or scratches, please email us
within the next 48 hours to obtain a
return/exchange authorization number (RMA#).
An RMA# will no longer be valid after
the 30 days period. All shipping charges
would be waived for the return of faulty
watches only. |
| 2. |
Return the watch in the original box with
all original packing material,
manuals, warranty cards (not filled out)
and any other materials that came
with the watch. Please do not remove the
security seal that is attached to
the watch. If the seal has been tampered
with or removed we will not accept
the return or exchange of the
watch. |
| 3. |
For your own protection, you may wish to
insure the watch you are returning.
If you choose not to insure and we do not
receive the watch - the liability is yours. |
| 4. |
A re-stocking fee of 3% or US$15 (which
ever is higher based on the cost of the watch)
plus shipping charges for
returns/exchange of watches will be incurred to cover our expenses. |
| 5. |
If you think you may want to return your
watch, do not wear it. It is almost
impossible to wear a watch (for even
short periods) without scratching or
blemishing it in some way. If your
returned watch shows signs of being worn,
we will be unable to refund your money as
we do not sell used watches. |
| 6. |
If you think you may want to return your
watch, do not have any of the bracelet
links removed for sizing. Sized bracelets
are not accepted for return. |
| 7. |
Any watch classifies under "Special
orders" is not returnable or exchangeable
upon purchase. If a watch is received in
an imperfect condition,
you may email us for the issuance of a
RMA on the exchange/return. |
| 8. |
After confirmation of shipping details,
all watches are insured before
shipping out to customers. |
Exchange Policy:
The exchange policy is the same as the return
policy except for the following:
| 1. |
Email to find out the availability of an
optional model. |
| 2. |
Enclose invoice with defect information
or optional model number desired. |
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| Buyers
Guide |
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How
do I find my product? |
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Orolus.com offers a wide selection of watches
from a vast variety of manufacturers,
divided into different categories according to
brand, activity, size, and price range.
That's still a lot of stuff to sort through, so
we created an advanced search engine
to help you quickly find whatever you want.
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How
do I navigate the site? |
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| Search |
The easiest and fastest way to find
something in any of our stores is to use
the Keyword / Model number search located
at the left side of each page,
below the pull-down list categories.
Search throughout the entire Oxooxo.com site,
or use the pull-down list to limit your
search to a particular watch brand.
You can search by the name of the
product, or features of the watches such as manufacturer,
model, water resistance, etc. |
| Browse |
Our site is also a great place to browse.
Click on any of the watch brands
listed on the left side of each page.
Visit the veritable cornucopia of watch
brands or explore our What's New, What's
In and What's hot lists. Enjoy a complete
shopping experience without ever leaving
your home! |
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| Contact
Us |
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Company Information |
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Established since 2003, Oxooxo.com aims to offer
the widest selection of leading
watch brands at competitive prices whilst
providing a safe and personalized service
to each customer. We sincerely hope our "On time.
Anytime." approach will make your
shopping experience at Orolus a pleasant one.
Oxooxo.com is a privately funded company
headquartered in Kuala Lumpur, Malaysia.
For more information about Oxooxo.com contact us
at +6 03-20702263,
or by fax +6 03-20702264 (add 011 prefix
if calling from US),
or leave your email at our Contact Us form,
or by snail mail at:
Oxooxo.com Sdn. Bhd.
Suite 8-20-2,Level 20,
Menara Olympia,
No. 8 Jalan Raja Chulan,
50200 Kuala Lumpur, Malaysia.
Contact No : +603-20702263
Fax No : 011 603-20702264 (GMT +8)
(add 011 prefix if calling from US)
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| Payment
Method / Ordering Options |
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Mode
of payment |
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We accept Visa, MasterCard, American Express and
Paypal.
Alternatively, Wire Transfer and Bank
Draft are also accepted.
If you are paying by Bank Draft, please make it
payable to "Oxooxo.com Sdn. Bhd,"
and mail your money order to the following
address:
Oxooxo.com Sdn. Bhd.,
Suite 8-20-2, Level 20,
Menara Olympia,
No. 8 Jalan Raja Chulan,
50200 Kuala Lumpur, Malaysia.
Please TAKE NOTE that it may takes about 3-4
weeks for your bank draft to clear.
We will send out your order once your payment is
cleared.
If you are paying by Wire Transfer, please
take note that customer need
to pay for the bank charges USD15 plus the total
purchase price and deposit
the money into the following bank account:
| Bank Account |
|
| Beneficiary Bank |
United Overseas Bank(Malaysia) Bhd |
| Swift code |
UOVBMYKL |
| Account name |
Orolus.com Sdn. Bhd. |
| Account number |
248-3-027563-5 |
| Bank Address |
Menara UOB, Jalan Raja Laut 50350 Kuala Lumpur Malaysia |
You will receive our email once your payment is
received and expect to receive
your package within 4-5 business days.
If you are paying via Paypal, please make your payment to sale@oxooxo.com (Our Paypal account)
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| Our
Promises |
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Competitive pricing |
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Orolus stocks a wide array of watches in our
warehouse, with strong buying power,
Orolus is able to secure very competitive pricing
from our distributors.
In addition, through our worldwide offices,
Orolus keeps watch of global
watch price fluctuations. All these savings are
passed on directly to you!
We believe that our prices are very competitive,
if you find a better price,
let us know. We will try our utmost to match or
beat the price.
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Price match policy |
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Identical: The item must be
identical.
Single Use: Discount issued cannot be used
with a price match.
Legitimate: The site must be a legitimate
site, not ebay sites or yahoo sites that do not guarantee warranty.
Criteria: Orolus does not match prices
from physical stores as our focus is to provide the best prices amongst all Internet
competitors.
We do not match prices after the order has been
placed, in all match price circumstances, the lower price has to be quoted before
the customer makes the order.
After a transaction has been completed, we will
not entertain any requests for match prices.
We reserve the right to verify the competitor's
prices and availability before we confirm the final price.
To match price please click HERE
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Large
collection of watches |
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Orolus buys a large number of watches to cater to
different people from different
life styles. Our collection, which expands daily,
currently have over 5000 models.
If you do not find what you are looking for,
kindly email us at:
sale@oxooxo.com with the model or the
description of the watch you desire, our staffs
are eager to help.
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Secure online transaction |
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Oxooxo utilizes secured, 128 bit SSL encryption
technology in order to protect
your valuable private information. Shop online
worry-free. You may also click
on the Verisign logo below to authenticate the
our digital certificate.
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Free
gift packaging |
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People love getting watches as gifts, and Oxooxois here to help. With a vast collection
of watches at competitive prices, you are sure
to find the gift of your choice.
Oxooxo offers FREE gift-wrapping to our
customers, just tick 'Yes' at the shopping
page to select this option!
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30-
day money back guarantee |
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Oxooxo believes in complete customer
satisfaction, and offers a 30-day money back
guarantee on all our watches. Please note that if
you intend to return a watch,
do NOT wear it, as the polished surfaces of any
watch are very susceptible to scratches.
Only watches that are received in their original
conditions will be refunded.
Please refer to our return policy for more details.
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| Support |
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Live
Help |
|
Oxooxo.com staff are online to answer any
questions you may have.
To initiate a chat, simply click on the "Click
for Live Help" button
located on the lower left column in the main
page. A window will pop up,
enabling you to communicate with Orolus
personnel.
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Warranty Information |
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All watches available from Oxooxo.com come with
the original manufacturers'
international warranty. On top of that, every
watch purchased from Oxooxo.com
comes with an extended one year warranty
exclusively provided by Oxooxo.com.
Warranty work will be handled by the
manufacturers. Please contact us at our
Contact Us
form should you have further questions.
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